[Mler_] SMLR Seminar Featuring: JODY HOFFER GITTELL 25 Feb 12:30 p LEC Auditorium lunch!

wandarad at rci.rutgers.edu wandarad at rci.rutgers.edu
Thu Feb 18 11:04:40 EST 2010


THURSDAY, FEBRUARY 25, 2010

SMLR Seminar Featuring: JODY HOFFER GITTELL

Modularity and the Coordination of Complex Work:The Case of Post-Surgical
Patient Care

Labor Education Center
50 Labor Center Way, Room 115
Cook Campus
New Brunswick, NJ
12:30 pm to 2:00 pm, lunch provided
RSVP to jmangels at smlr.rutgers.edu



Visit her website

Jody Hoffer Gittell

JODY HOFFER GITTELL IS AN ASSOCIATE PROFESSOR OF MANAGEMENT and MBA
Program Director at Brandeis University's Heller School for Social Policy
and Management, where she teaches human resource management, operations
management, and organizational theory. She serves as co-chair of the
Health Care Industry Council, a multi-stakeholder organization dedicated
to linking high quality research to policy and practice.

Dr. Gittell's research explores how coordination by front-line workers
contributes to quality and efficiency outcomes in service settings, with a
particular focus on the airline and healthcare industries. She has
developed a theory of relational coordination, proposing that work is most
effectively coordinated through relationships of shared goals, shared
knowledge and mutual respect, and demonstrating how organizations can
build relational coordination through the design of high performance work
systems.



If you would like a copy of her paper, contact jmangels at smlr.rutgers.edu





Joanne Mangels
Director, Communications
School of Management and Labor Relations
Janice H. Levin Bldg.
94 Rockafeller Road, Suite 104
Piscataway, NJ  08854
Livingston Campus
732-445-5996


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