solution to ridiculous billing situation
jpmorgan at EDEN.RUTGERS.EDU
Mon Jan 28 09:41:45 EST 2002
I'm in a similar predicament with the billing department.
1. I received a handwritten bill AFTER I received the late fee
2. They claim they can guarantee they sent the bill to me before
the deadline because they
have the correct address, but they do NOT have a certified bill or return
receipt to substantiate mailing.
2a. They never sent a "reminder" bill or another form of communication
finding out if I received the "original" bill.
3. I appealed it once, and now must appeal again - this time I
will be sending in proper documentation supporting my claim.
4. I will be spending more time fighting a late fee I should have never
been assessed, rather than on my personal life or on my upcoming studies.
5. I have sent appropriate fees to their office PRIOR to the start of the
I hope this situation gets rectified.
I'd like to give this address to everyone. It's an address to which *I*
was directed to file appeals to, and I assume it's valid for other late
fee appeals too:
Student Accounting, Billing, Cashiering and Collections
Graduate School of Management
249 University Ave
Newark, NJ 07102-1813
Good luck everyone.
On Fri, 25 Jan 2002, Mark Cheng wrote:
> If anybody else got burned by the billing department and recieved their
> tuition bill 2 days before payment is due (jan 25th today!), you can
> pay for it online at this website:
> You'll have to set up an account first which takes 5 minutes, but at
> least you'll avoid the $125 late fee.
> Mark Cheng
> markymark at onebox.com - email
> 1-212-894-3740 x1015 - voicemail/fax
> FREE voicemail, email, and fax...all in one place.
> Sign Up Now! http://www.onebox.com
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